Returns & Refunds
At Adonis Fine Jewellers we strive to provide you with the highest standards of quality however we understand that there may be situations where you need to return or seek a refund for your purchase. We have outlined our Returns & Refunds policy to make the process as smooth as possible.
Returns Policy
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30-Day Return Window: We offer a generous 30-day return policy. If you are not entirely satisfied with your Jewellery purchase, you may return it within 30 days from the date that you received the item.
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Condition of Items: To be eligible for a return, the Jewellery must be in its original condition, unworn, and with all original packaging, including tags and certificates, intact. Please note, we will not take responsibility for any personalisation or resizing done by you or a third party and your return will be invalidated.
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Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a traceable and insured shipping method to ensure the safe return of your item. You can return the item to us at - 128 City Road, London, EC1V 2NX.
Refunds Policy
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Refund Process: Once we receive your returned item and inspect it to ensure it meets our return conditions, we will initiate the refund process. You will be notified via email regarding the status of your refund.
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Method of Refund: Refunds will be issued to the original payment method used for the purchase. Please allow a reasonable processing time for the refund to appear in your account, which may vary depending on your financial institution.
Contact Us
If you have any questions or concerns regarding our Returns & Refunds policy or need assistance with a return, please do not hesitate to contact us.
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Please take into account before requesting a refund that, due to the handmade nature of our Jewellery, slight variations and perfect imperfections may occur. These nuances are not defects but rather a testament to the individuality and craftsmanship that goes into each piece.